For car wash operators & suppliers

Car wash marketing that builds loyal customers.

Trust isn’t a feeling. It’s a pattern. We help you build it on purpose.

Strategy first, then the content to back it up: video, podcasts, publications and live events, from 20 years of telling car wash stories.

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Stories told for

The campaign worked on paper. The business didn’t move. Sound familiar?

01

You’re busy publishing

Texts, posts, emails, a new app every quarter. The activity is up. The business isn’t.

02

You can’t tell what’s working

You’re spending real money and still guessing which of it actually builds loyalty.

03

Your customers deserve better

Nobody remembers the wash that sent the most texts. They remember the one they trust.

We get it. Most operators didn’t get into car washing to become content marketers. That’s our job.

Who we work with

Car washes first. Good stories everywhere.

Most of our work is with independent car wash operators and the suppliers who serve them. We also partner with associations that want their members to feel the difference that being a member makes.

Matt DeWolf on set with a camera crew, filming at a car wash Our focus

Independent car washes & suppliers

The industry has no shortage of tools. What’s missing is the thinking behind them. We help small teams decide what to say, who to say it to and why it matters, then build the content that earns their customers’ trust.

Car wash marketing →
Also

Associations

Member communications, magazines and podcasts that make people glad they belong, like the three shows we produce for the American Academy of Orthopaedic Surgeons.

See the shows →
Matt DeWolf hosting on stage at a Car Wash Magazine live event

Why us

We know this industry from the inside.

Led by Matt DeWolf, 20 years inside the car wash industry.

Access

Years of covering this industry means we know the people who run it, and they know us.

The pulse

Through Better Car Washing Everywhere, we’re in conversation with operators all the time. We hear what’s working before it shows up in a trade magazine.

Big rooms and small rooms

From hosting the industry’s biggest stages to filming at your wash, we’re as at home with industry leaders as we are with a two-site operator.

Any production house can make a video. Few can tell your story the way your customers will recognize it.

How it works

Three steps to content people trust.

  1. Find your gap

    We start with a conversation and a look at everything you’re already saying. You’ll leave knowing where trust is leaking.

  2. Build the plan

    Using the Trust Gap Framework, we map what to say, who it’s for and where it goes, so every piece is clear, consistent and compelling.

  3. Show up and measure

    We produce it with you (video, podcasts, publications, live events) and track the signals that show trust is growing.

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Selected work

The proof is in the pages.

All case studies →
Benny's car wash exterior with American flag and full-service canopy

QUAL CHEM · B2B · CUSTOMER STORIES AND VIDEO

Let the customers make the case for the chemistry.

Qual Chem's story is best told by the operators whose washes run on it.

Full Case Study
Car wash operators in the audience at a live industry session

International Carwash Association · Strategy & live production

Turning a live event into twelve months of content

A podcast with 35,000+ listens a year, a live stream built from zero to 2,000+, and an in-person production reaching 1,000+ people a day. Two days of production became a year of content and new sponsorship revenue for ICA.

Full Case Study
Aerial shot of a PalletOne lumber yard with the line We believe in the possible

PalletOne · Video strategy & production

A video strategy built around the buyer

For the largest new pallet manufacturer in the U.S., we produced plant success stories for employees alongside marketing and sales videos. Planning it all together meant one shoot produced many finished videos.

Full Case Study

The Trust Gap

If your content disappeared tomorrow, would anyone notice?

Most brands assume trust they haven't earned. The Trust Gap is the distance between how trusted you think you are and how trusted your audience says you are. We help you close it with clear, consistent and compelling content.

The Trust Gap is the distance between perception and reality.
How trusted we think we are
How trusted we actually are

What’s at stake

Trust compounds. So does the lack of it.

Without a plan

  • Members cancel quietly, and you never learn why
  • Budget goes to tools and posts nobody remembers
  • The wash down the street tells a better story
  • Your team makes up the message every time

With a plan

  • Customers know what you stand for and choose you on purpose
  • Members stay because the relationship keeps going
  • Your team knows exactly what to say
  • Content keeps working long after it’s posted

Podcast production

Shows we make.

Consistency is the proof. We plan, record, edit and publish shows for industries and associations, including our own.

Better Car Washing Everywhere show art Our show · Car wash Better Car Washing Everywhere Visit the show's site ↗
podcast-artwork_OrthoInfo Association · Medicine American Academy of Orthopaedic Surgeons Listen →
Full Cycle show art Trade media · Laundry Full Cycle Listen →
Talk to us about your show
Headshot of Matt DeWolf

About

Hi, I'm Matt DeWolf.

I've spent more than 20 years telling stories across a media landscape that never sits still — editing magazines, producing live events, creating compelling videos, hosting and producing podcasts and speaking to industry audiences. MK Quinn Media is how I bring that experience to the organizations I work with.

I love to help people tell their stories and I think that now is more important than ever to do that with care and authenticity. People are looking for partners and connections they can trust.

“Matt brings more than just media and marketing expertise to the table. He has an extensive understanding of our industry, understands our customers, and genuinely connects with the people who make our business successful. Through live customer interviews, product demonstrations featuring our employees and customers, and promotional videos highlighting our company, he has helped us tell our story in a very authentic and engaging way.”
Kipp Kofsky, President & CEO, Arcadian Services, LLC

Is your content performing the way you need it to?

Tell us a little about what you're working on, or grab 30 minutes on our calendar. Either way, you'll hear back from Matt directly.

Book a call